Craft emotional connections and unforgettable memories

ORGANISATIONS, CREATIVE AGENCIES, LEADERS AND THEIR TEAMS

Unite your organisation and departments with shared understanding, fresh perspectives and enhanced skills.

Instead of a cookie cutter approach, Pigalle listens and collaborates with you to develop bespoke training that is relevant to your requirements, with defined outcomes that meet your needs.

  • Are you searching for a comprehensive process and proven methods to craft experiences that build emotional connections, and inspire loyalty across products, events, services, and spaces?

  • Are you looking for psychographic insights that reveal your client and customer inner motivations, to build emotional bonds, deepen engagement and long-lasting impact?

  • Are you keen to remain relevant with your client and customers in rapidly changing landscapes, and maintain competitive edge for growth and increased revenue?

Pigalle Tavakkoli has developed the Experience Design Building Blocks™️ process and science-backed methods to educate, equip and empower organisations, leaders and their teams to move from creating by intuition to design by intention for maximum impact.

Leaders and their teams actively learn through hands-on practice, so they can immediately apply the methods to the organisational strategy, department processes, projects and pitches.

EXPERIENCE DESIGN
INNOVATION LAB

EMPOWERING INDUSTRY LEADERS

  • “Pigalle collaborated with us to curate a bespoke session that was tailored to our agency's proposition and client needs. The session was relevant, thought-provoking, and so much fun. Our attendees rated the session a 10/10!”

    Stephen McIntosh, Client & Strategy Director, Audience, creative engagement agency

  • ”It's been a pleasure working with Pigalle. Her flexible approach, attention to detail, extensive knowledge and openness meant we delivered an ambitious programme for our students and their career ambitions.”

    Lora Ghany, Creative Shift Employability & Progression Manager, University of the Arts London

  • "They really loved the group activities and working with people they may not normally get to work with. The emotional journey was a big hit with them all, and the experience model was also well received."

    Nikkita de Cesar, Senior Administrative Coordinator, Ketchum

  • “They ran communications training with herbal specialists and researchers, and took time to understand our team’s needs. We were immediately able to work differently and put our new-found knowledge into practice. The training has changed the way I present and get my main messages across.”

    Vivien Rolfe, Head of Herbal Research, Pukka Herbs

Unify vocabulary and increase understanding across your organisation to capture customer hearts and minds for long-term impact. Equip your departments and teams with a clear step-by-step process how to design, develop and deliver emotionally charged, unforgettable client and customer experiences. Enhance cross-department communication, collaborative practices and practical skillsets to design innovative solutions which enable the organisation to thrive in challenging times.

Bespoke training involves collaborating closely with you to identify your specific needs, and tailor content to directly address this. Training include three optional phases, Discover, Design, Deliver, which are scaleable to your requirements and resources. Content includes a dynamic blend of strategic frameworks, methods to unlock design briefs, creative problem-solving and ideation techniques, scientific insights, collaborative practices, and a structured design process to apply learnings hands-on for tangible results.

Bespoke training workshops and dynamic sprints can be delivered live, online or as a hybrid blend. Training is developed and facilitated by Pigalle Tavakkoli, with the option to draw on associate experts.

Pigalle combines passion and thought leadership with a wealth of knowledge based 15 years as a producer, and 12 years as an award-winning educator and team trainer for global creative, brand and communication teams.

EXPERIENCE DESIGN

Training content is developed in dialogue with you to address your specific needs, and align with your aims and outcomes.

Three training phase options can be delivered live or online according to your needs, and scaleable to your timings and budget.

DISCOVER

  • Experience Design audit options include:

    • Deep dive into the organisation’s vision, mission, values.

    • Gather insights from the internal culture, relationship networks, and processes across teams and departments.

    • Analyse target customers and competitor mapping.

    • Identify tensions and challenges, highlight assets, strengths and opportunities. 

DESIGN

  • Bespoke training options include:

    • Build skillsets to address the needs and aspirations identified by the Experience Design audit.

    • Facilitate dynamic workshops, or a focussed sprint.

    • Guide hands-on application of the Experience Design Triple Diamond process.

    • Provide frameworks and methods, with scientific insights from neuroscience, psychology, chemistry, physiology and behavioural economics.

    • Equip individuals and groups with ideation techniques, and a strategic decision-making funnel.

DELIVER

  • Post-training coaching options include:

    • Check in reviews with key personnel during a pitch process, the design development, or live delivery.

    • Provide constructive feedback, relevant case studies, and research inspiration to extend value.

    • Support key personnel to embed the Experience Triple Diamond process and methods across their team, department or organisation.

EXPERIENCE DESIGN ENQUIRY

MEET PIGALLE

  • Pigalle Tavakkoli

    FOUNDER & DIRECTOR

    London - Berlin - Paris

    Expertise in Experience Design, transformation strategy, emotion design & behaviour change.